ATB Auto Pay Station is particularly adapted to the needs of customers in Central Asia, Central and South America and the United Arab Emirates. This is because in these areas cash payments are made significantly more often in the form of banknotes, which are ultimately also found again more often in change.
ATB Techonolgy is a professional boom barrier and turnstile manufacturers and system solution provider of vehicle and pedestrian access control.
From original hardware product manufacturing to provide systems integration and solution, ATB Technology has through a stage of development. We design and manufacture products including intelligent parking management systems, parking guidance system, automated parking system,car park barriers,door access system,parking sensor system,parking assist system,servo motor fast lanes,long range RFID parking device, pedestrian entrance and exit gate and systems and fare collection systems. Our series products have been wildly applied at shopping mall, residential area, stadiums, subways, bus stations, port, theme park etc.
Based on the stringent requirements of product quality, we have undertaken the international ISO9001, and passed through CE certification on the parking system and access gates. We are committed to the pursuit of the goal which are stable operation of the systems and products performance, simple user-friendly features, and trouble free of the after sales. With premier quality product and superior stable systems performance,ATB have been wildly applied in all industries.
1. Installation and Training
For a new project, we will provide a one-stop full service for customer from consultancy to construction work, installation to commissioning etc.
Or we will have engineers on site to help guide customers throughout the installation of equipment, commissioning the system to its operations.
2 Technical Support & Training
For our customers or sales agent partners, we will provide one or two times training every year. Through the technical documentation, 3D presentations, product and many ways to give on hand intensive training.
* Training at our Shenzhen office and production site
* Or training at your local site with our professional engineers
3. After-sales services & support
* Phone service
Our after-sales services department provides customers with phone service. When you contact us, please let us know the following information:
1.Your name and phone number
2.Puschase contact details
3.Detailed fault information (if the fault could be presented by pictures, please take pictures and send them to us as possible as you can)
Our after-sales service engineers will offer technical support and guidance based on your description.
* Real-time communication service
After-sales service engineers could provide customer services through TM & E-mail & MSN, for example, sending the video files of software operation.
Remote control service
We can operate the customer’s computer remotely via internet to install and set up equipment and software for customers, and to dispose of the technical fault.
* Post Service
Under warranty, customers could send the defective components back to Amsen, We will repair them and return to you as soon as we can or we could even supply you with a new one for replacing the broken. Please refer to the time chart of our response to some main components fault.
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Parts name
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Response time
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Electric main control board
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Be sent out within two working days
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Motor & gear box
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Be sent out within two working days
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Majority of accessories
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Be sent out within two working days
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Be sent out within two working days
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Be sent out within three working days
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* On-site service
We can arrange engineer to do on-site service with your assistance upon your requirement.
The scope of after-sales services
Our after-sales services are mainly related to the failures as below: hardware failure, connector failure, and control system failure, control software failure, the failure of accessories provided by Amsen. The services under warranty are divided into the paid services and the free services. Pls refer to sales contract terms.
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Our head office is base in Shenzhen city Futian CBD center with R&D, sales and operation team. Shenzhen city is 30 minutes journey away from Hong Kong, also 30 minutes journey away to Guangzhou by the latest bullet train. It has over 10 million local and migrant people live and work in there. Shenzhen has been ranked as one of the top 3 economy cities in China and one of the top 5 recommend invested city. Our factory located in junction of Shenzhen and Dongguan City, with convenient transportation and supporting facilities all around local, production base are in the industrial park with two floors of over 2,500 square meters.
Our production equipments include AMADA laser cutting machines, bending machine, AMADA punching machine and other advanced equipments, also the complete production management and quality control are our strong advance. For the daily operation, our operations management, finance, production, R & D, overseas sales, after sales service and other departments has work closely as one team to provide you one of the best products and service. With all this full support we are constantly developing sales agents at home and abroad to reach mutual benefit and win-win target.
Our Service Team: with more than ten years of working experience, handling mega projects like airport,stadium,IFC,shopping mall,metro parking ect of different countries and region.
